Cancellation Policy
To secure a booking, we ask for a 50% advance payment which will go on your account. If you change your appointment, we require 24 hrs notice, 48 hrs for 2 hour bookings & 5 days for longer appointments, spa packages & bookings for more than one person, otherwise 50% of the treatment price is charged.

Arrival Time
Please arrive 15 mins before your appointment so you can check in & enjoy your treatment without rushing. Please understand that if you are late, your treatment may have to be shortened or cancelled with the full cost charged. In the unlikely event we keep you waiting for more than 20 mins after your appointment time, there will be no charge for your treatment.

Spa Environment & Noise
As a courtesy to others, we operate a no smoking or vaping site & kindly request you keep noise to a minimum & switch off your mobile.

For their safety and our insurance requirements, no children under 11 are allowed into the spa.