Cancellation Policy
To secure a booking, we will ask for a 50% deposit which will go on your account. If you need to cancel, we require 24 hrs notice, 48 hrs for appointments of 2 hrs or more & 10 days for spa packages, otherwise 50% of the treatment price is charged.

Arrival Time
Please arrive 15 mins before your appointment so you can check in & enjoy your treatment without rushing. Please understand that if you are late, your treatment may have to be shortened or cancelled with the full cost charged. In the unlikely event we keep you waiting for more than 20 mins after your appointment time, there will be no charge for your treatment.

Spa Environment & Noise
As a courtesy to others, we operate a no smoking site & kindly request you keep noise to a minimum & switch off your mobile.

Children
For their safety and our insurance requirements, no children under 11 are allowed into the spa.